dc.contributor.author | Colin Andrade, Naomi | |
dc.date.accessioned | 2023-02-18T01:53:40Z | |
dc.date.available | 2023-02-18T01:53:40Z | |
dc.date.issued | 2021-04-30 | |
dc.identifier.citation | Colin Andrade, N. (2021). Factors involved in the turnover of the frontline employees. Revista Latinoamericana de Investigación Social, 4(1), 18-30. | es_MX |
dc.identifier.uri | https://repositorio.lasalle.mx/handle/lasalle/2592 | |
dc.description.abstract | Recently, in Mexico there has been a growth in service outsourcing companies, and with it the concern of analyzing the high levels of turnover in frontline employees, in order to develop strategies that allow the permanence of employees. The objective of this article is to determine the factors involved in the turnover of frontline employees who work for a facilities services company. This article analyzes the level of importance of the factors that employees indicated to leave the company based on AHP methodology. The sample consists of 158 employees interviewed during their last day at the company. The results reveal that the main reason of the dissatisfaction is related to the work environment and promotions, which can cause, in addition to employee turnover, low levels of engagement, job satisfaction and productivity. We can also identify the main differences between males who indicate dissatisfaction with training as the main reason, while females indicate the work environment at the first level. | es_MX |
dc.format | pdf | es_MX |
dc.language.iso | eng | es_MX |
dc.publisher | Universidad La Salle México, Facultad de Negocios | es_MX |
dc.rights | Acceso abierto | es_MX |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-sa/4.0 | es_MX |
dc.subject | Analytic Hierarchy Process | es_MX |
dc.subject | Employee Turnover | es_MX |
dc.subject | Engagement | es_MX |
dc.subject | Facilities Services | es_MX |
dc.subject | Frontliners | es_MX |
dc.subject | Work Satisfaction | es_MX |
dc.subject | Proceso de Análisis Jerárquico AHP | es_MX |
dc.subject | Rotación de Empleados | es_MX |
dc.subject | Compromiso | es_MX |
dc.subject | Servicios de Instalaciones, | es_MX |
dc.subject | Empleados Operativos | es_MX |
dc.subject | Satisfacción Laboral | es_MX |
dc.subject.classification | Ciencias Sociales::Ciencias Económicas::Gestión de la calidad | es_MX |
dc.subject.other | Contratación externa | es_MX |
dc.title | Factors involved in the turnover of the frontline employees | es_MX |
dc.title.alternative | Outsourcing: factores que intervienen en la rotación de empleados operativos | es_MX |
dc.type | article | es_MX |
dc.identificator | 5313 | es_MX |
dc.audience | generalPublic | es_MX |