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dc.contributor.authorColin Andrade, Naomi
dc.date.accessioned2024-06-10T16:56:40Z
dc.date.available2024-06-10T16:56:40Z
dc.date.issued2021-04-30
dc.identifier.citationColin Andrade, N. (2021). Factors involved in the turnover of the frontline employees. Revista Latinoamericana De Investigación Social, 4(1), 18-30.es_MX
dc.identifier.urihttps://repositorio.lasalle.mx/handle/lasalle/2941
dc.description.abstractRecently, in Mexico there has been a growth in service outsourcing companies, and with it the concern of analyzing the high levels of turnover in frontline employees, in order to develop strategies that allow the permanence of employees. The objective of this article is to determine the factors involved in the turnover of frontline employees who work for a facilities services company. This article analyzes the level of importance of the factors that employees indicated to leave the company based on AHP methodology. The sample consists of 158 employees interviewed during their last day at the company. The results reveal that the main reason of the dissatisfaction is related to the work environment and promotions, which can cause, in addition to employee turnover, low levels of engagement, job satisfaction and productivity. We can also identify the main differences between males who indicate dissatisfaction with training as the main reason, while females indicate the work environment at the first level.es_MX
dc.formatpdfes_MX
dc.language.isoenges_MX
dc.publisherUniversidad La Salle México, Facultad de Negocioses_MX
dc.rightsAcceso abiertoes_MX
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/4.0es_MX
dc.subjectProceso de Análisis Jerárquicoes_MX
dc.subjectServicios de Instalacioneses_MX
dc.subjectEmpleados Operativoses_MX
dc.subject.classificationHumanidades y ciencias de la conducta::Psicología::Psicología industrial::Relaciones Personal/Administraciónes_MX
dc.subject.otherCambio de empleoes_MX
dc.subject.otherLiderazgoes_MX
dc.subject.otherSatisfacción en el trabajoes_MX
dc.titleFactors involved in the turnover of the frontline employeeses_MX
dc.typearticlees_MX
dc.identificator610904es_MX
dc.audiencegeneralPublices_MX


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